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Customers of Cox Communications Warned about Phishing Scam
*Spam Filter Service News for August 2, 2017


Cox Communications has recently warned its customers about a possible phishing email scam which is currently rolling out.

It may be noted that Cox Communications is a privately owned subsidiary of Cox Enterprises providing telecommunications, digital cable television and Home Automation services in the United States.

Company's officials said that customers of its Southern Nevada might have received an email stating that their Cox billing information was outdated and if they didn't act immediately then their services would be terminated. The official looking email requested recipients to activate a web link for updating their billing record.

Juergen Barbusca, Manager of Communications for Cox, says "Some of our markets reported about this phishing emails and so we checked with our call center here and found that some customers complained about receipt of this email. Although it was not a large number but we still felt to warn our customers."

Cox has estimated that around 420,000 customers in Southern Nevada might have been affected by this trick.

According to a statement on the phishing scam issued by Cox communications, "While the email seems to have a genuine business purpose but it was never generated or distributed by Cox communications. This malicious phishing email is trying to extract personal information from the recipient and anyone receiving it should not click on the link and delete it from their email inbox immediately. Cox Communications never send such messages to its customers in this manner to ask updated information about their accounts. In fact, when our customers proactively contact us via phone, we follow regular business method to verify and update the account of the customer at that time only. Customers of Cox are requested to forward suspicious emails to an internal group of workers at abuse@cox.net for handling."

Finally, Cox Communications is not the only service provider to be attacked by scammers recently because during first week of March 2015, phishing emails emerged which looked like they were sent by largest Internet service provider of Brazil warning recipients about an unpaid bill. But in fact, the emails contained a link which was designed to hack the router equipment of that same ISP.

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