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Spam Filtering

Frequently Asked Questions

General - FAQ

  • Q: How fast is the setup process?
  • A: Normally within 30-60 minutes after you've signed up online. Once configured on our gateway, you will receive an email containing instructions about the MX record change.

  • Q: Once the MX record has been changed, when will the filtering start?
  • A: The bulk of your email will instantly be filtered once your DNS server has updated. Most DNS servers update within 2-4 hours. No mail is lost (or delayed) during the update.

  • Q: Can I review the spam messages that are trapped?
  • A: Yes. Your messages are held in your Spam-Viewer. We will provide you with a username and password where you can review your trapped messages.

  • Q: How long will my trapped messages stay in the Spam-Viewer?
  • A: Spam messages are held for 7 days.

  • Q: Can I whitelist or blacklist addresses (i.e. allow or block)?
  • A: Yes. You can add email addresses or domains to your whitelist or blacklist thru the Spam-Filter Control Panel.

  • Q: Is the free trial 'really free'?
  • A: Yes. Unlike a money back guarantee, we do not charge any money to try the service. A credit card is required for security to activate the trial, but the card is not charged during the free trial period.

  • Q: Can I have more than one domain on a free trial?
  • A: Yes, you can have unlimited domains (per customer) for 30-Day Free Trials!

  • Q: What happens when the free trial ends?
  • A: Your trial account will automatically turn into a regular paid subscription account. No action is required when the trial ends unless you decide to cancel.

  • Q: What if a legitimate message gets incorrectly trapped in the Spam-Viewer?
  • A: You can "release" any message from the Spam-Viewer. The trapped message would then be sent directly to the intended recipient.

  • Q: Are there any contracts or commitments?
  • A: No. This is a month-to-month service with no long term commitment. You can cancel at anytime without penalty.

  • Q: Are there any setup fees or hidden charges?
  • A: No. There are no setup fees, configuration fees, annual fees, support fees, period.

  • Q: How do I setup service?
  • A: Setup requires only one step, which is to contact your DNS Provider and have them change your MX (Mail eXchanger) record. That's it, you're done! Once the MX record has been updated, your mail will automatically pass thru our service. We'll hold the spam messages and only pass the legitimate messages to your mailserver. You will continue to collect your mail just the same way as you are now. No changes to your workstations or servers.

  • Q: Do we need to maintain a list of our users on the spam-filter?
  • A: No. You are not required to maintain a list of your valid users. However the option is available and we strongly encourage that you do. Please note: The spam-filter will not send NDR's (Non Deliverable Receipts) unless you maintain your valid users. To add your valid users, log into your Spam-Filter Control Panel. Click the desired domain, then click on the "Valid Users" Tab.

Billing - FAQ

  • Q: How do I update my credit card information?
  • A: Please use the following secure link: Credit Card Update Link

  • Q: Can I pay by check?
  • A: Yes, payment by check is available for annual subscriptions. Please note: Monthly subscriptions require payment by credit card.

  • Q: How do I cancel service?
  • A: Simply send an email to sales04@spam-filter.com. Please note: Before canceling service, be sure to point your domains MX record away from the Gateway.

  • Q: When do you start charging my credit card?
  • A: Your first charge will occur on the first day that your trial ends.

  • Q: Do I need to contact you after my trial ends?
  • A: No, you do not need to contact us after your trial ends, unless you decide to cancel. Your trial account will automatically turn into a regular month-to-month account.

Support - FAQ

  • Q: How do you handle .Zip attachments and restricted scripts files?
  • A: Spam-Filter.com protects against malware which often propagates from executable attachments. In order to combat against email malware attacks, spam-filter.com removes all scripts and executable file attachments, even if the executable file is hidden inside of a ZIP file. If an executable file attachment is detected, the attachment will be removed but the message will be allowed to pass thru to the end user. Click for list of restricted attachments

  • Q: Why is there little or no spam in my Spam-Viewer?
  • A: (botNet) SPAM is now rejected by our servers and will not be visible in your Spam-Viewer. Only 'questionable' SPAM is kept for your review. Zombie (botNet) SPAM accounts for 90% (and in some cases up-to 100%) of all spam messages. We hope this will make your experience more enjoyable if ever needing to review your spam messages.

  • Q: I forgot the username and password for my Control Panel.
  • A: From the Spam-Filter Control Panel Login page, simply click "Forgot Username/Password" link to retrieve your login credentials by email. An email is sent to the Primary Contact on file.

  • Q: My Spam-Viewer will not open?
  • A: You must have port 3000 open on your firewall/router.

  • Q: What if my mailserver goes down or is offline?
  • A: We will keep retrying to deliver your mail for 7 days. We act as a backup mailserver for your mailserver.

  • Q: I've changed the IP address of my mailserver...
  • A: If you change the IP address of your mailserver or moved to a new email hosting company, you will need to change the "Forwarding Address" in your Spam-Filter Control Panel. Login to your Control Panel, click on the desired domain name, then click on the "Forward Address" Tab.

  • Q: How do I add additional domains to my existing account?
  • A: To add additional domains, log into your Spam-Filter Control Panel. On the first page (main page) click on the "Add Domains" button and follow the instructions.

  • Q: What are your sending Gateway IP Addresses?
  • To prevent spam and viruses from bypassing the Spam-Filter, it's recommended (but not mandatory) to lock down the firewall of your mailserver. This means limiting SMTP (PORT:25) traffic at the firewall level to only allow connections from Spam-Filter.com IP addresses. (209.213.83.0/24) AND (74.118.76.0/24) AND (50.202.38.0/24). Click for new Testing Tool

ADD-ON Services - FAQ

  • Q: What is Mail-Viewer Service?
  • A: Mail-Viewer is an optional 'add-on' feature which allows you to view your legitimate email in the event your mailserver is down or offline. At anytime simply log into your Control Panel to review your legitimate mail over the past 7-days. You must have an existing Spam-Filtering account with Peer-to-Peer in order to use our Mail-Viewer Service. To add Mail-Viewer, Log into your Spam-Filter Control Panel, click on the desired domain, then click on the "Services Tab". Click Here for a full list of Mail-Viewer features.

  • Q: What is Outbound Email Relay Service (Smart Host)?
  • A: Outbound Relay is an optional 'add-on' feature which provides a secure, authenticated method of sending outgoing email for your entire domain. The outbound SMTP relay server operates on both standard and non-standard ports (which is ideal if your ISP blocks port:25). The service can also be used as a Smart Host for your MS Exchange server which will eliminate problems such as sending email to AOL, Yahoo, Hotmail addresses. To add Outbound Relay (Smart Host), Log into your Spam-Filter Control Panel, click on the desired domain, then click on the "Services Tab". Click Here for a full list of our Outbound Relay features.

  • Q: What is the 'Mega Attachment' Service?
  • A: Mega Attachment Service is an optional 'add-on' feature which allows super-large attachments up to 125MB to pass through the spam filter. (note: be sure your mailserver is configured to accept attachments this large). To add Mega Attachment option, Log into your Spam-Filter Control Panel, click on the desired domain, then click on the "Services Tab". Click Here for a full list of our Mega Attachment features.

  • Q. What is TLS Encryption Service?
  • A: TLS Email Encryption is an optional 'add-on' feature which encrypts all incoming email received from sending mailservers that send via TLS encryption. You must have an existing Spam-Filtering account with Peer-to-Peer in order to use our Email Encryption Service. To add Email Encryption, Log into your Spam-Filter Control Panel, click on the desired domain, then click on the "Services Tab". Click Here for a full list of Email Encryption features.


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